Shipping & returns
The items will be packed and go out to deliver in 1 business day from the moment of order
World wide shipping
Orders will be sent within 1-3 business days with DHL.
Tracking information will be emailed to the costumer when order is processed
Delivery’s will arrive to costumer within 5-14 busyness days
customers are responsible for paying all duties, taxes and other fees assessed by the local government.
Shipping In Israel
There are few kind of shipping in Israel
- Door to door quick delivery: 2-4 business days from delivery authorization from the company. The delivery arrives to the address door you gave while doing the order. It is highly commandeered to leave your mobile number or a number you will be available to be in immediately contact.
- Quick delivery to near by local shop: 2-4 business days from delivery authorization from the company. Delivery will arrive to the nearest shop to the address you have given at delivery information. The delivery company will update you via SMS massage to inform that devilry is going out of the shop, and accurate adders for you delivery location shop.
- Tracking number for the delivery will be Emailed to the Email has given at order information.
- Free pick up from one of our stores: You can easily pick up your swimwear from one of our stores. An SMS text will be send to the number in the order when it will be ready
Exchange and return policy:
All sales are final.
Alma Ola will only exchange swimwear tops that were purchased at regular price. All bottom and One piece swimwear purchase are final. All returns must be clean, unused unwashed and with original hand tags. Customer will be responsible for shipping charges. Please follow the next steps to exchange :
- Send email to INFO@ALMAOLA.COM within 7 days of receiving the swimwear to receive an authorization Email for exchange or returns. Please
include your order number and reason for exchange.
- Once receiving authorization mail to make the exchange , fill out the return form attached to your package
- Send back the item you wish to exchange to the address below with exchange form. packages received without complete exchange form will be sent back to sender
P.O box 588
Post code: 402000
All returns must be received within 14 days of receipt of shipment. We advice to use registered post Alma Ola will not be responsible for lost packages.
Once we receive the items for exchange we check its condition. Items returned should be clean unwashed unused and with attached hang tags. Items received in other condition than the one mentioned will be sent back to sender. Once approved your return items, we will send you store credit by email. Please allow us 3-5 business days to process your exchange.
Alma Ola do not offers refunds . If you like to exchange the items you ordered Email us at INFO@ALMAOLA.COM within 48 hours of receiving your order.
All sale items are FINAL SALE.
By placing an order on www.almaola.com, you are agreeing to the Returns and Exchanges Policy